This air-conditioned 184-room hotel welcomes guests into a lobby with a 24-hour reception and check-out service, currency exchange facilities, a newspaper stand and lift access. Further facilities at this establishment include a purpose-built conference suite which can hold up to 200 people, an on-site restaurant, bar and car park for guests arriving by vehicle (fees apply to the latter). Room and laundry services are also offered. Furthermore, the hotel is a licensed venue for weddings and partnership ceremonies. A shuttle bus service to and from the airport terminals can be arranged, including the new terminal 5 (selected times apply/fees apply).

On-site parking is available (subject to availability and fees apply). The hotel's comfortable guest rooms all feature double beds with duvets and extra pillows, blackout curtains and double glazing as standard. The en suite bathrooms have been fitted with a shower and bathtub, and further in-room amenities include a hairdryer, trouser press, direct dial telephone with voicemail, satellite TV (with pay-per-view films), Internet access (fees apply) and tea and coffee making facilities. They also feature a work area with a desk lamp and electrical outlets. Furthermore, all of the rooms are centrally heated.